Welcome to Raolite – Lighting & Electrical Solutions. We aim to make your shopping experience smooth, transparent, and reliable. This Shipping & Delivery Policy outlines how we process, pack, and deliver your orders so you can shop with confidence.

1. Order Processing

Once you place an order, our team immediately begins processing it.

  • All confirmed orders are verified within 24 hours of placement.

  • Products are carefully packed to ensure they remain safe during transit.

  • Once shipped, you’ll receive a tracking ID via WhatsApp or email.

Orders are usually processed and dispatched within 2–5 working days, depending on stock availability and your location.

2. Shipping Partners

We work with trusted and reputed courier services across India to ensure timely and safe delivery.
In remote or rural areas, delivery may take longer, but we’ll keep you informed throughout the process.

3. Delivery Time

Delivery timelines vary based on destination:

  • Metro Cities: 3–5 business days

  • Tier 2 & 3 Cities: 5–7 business days

  • Rural Areas: 7–10 business days

In case of any unforeseen delays due to weather, transportation, or holidays, our support team will proactively update you.

4. Shipping Charges

We offer free shipping on select orders or during promotional periods. For other orders, a nominal delivery fee may apply, which will be clearly visible at checkout.

5. Order Tracking

You can track your order using the tracking link provided after dispatch. For any issues, please contact us at:
📞 +91-9414842119
📧 sprao694@gmail.com

6. Packaging

All Raolite products are packed with care using high-quality materials to prevent any breakage or damage during delivery. We take full responsibility for secure packaging.

7. Damaged or Missing Items

If your package arrives damaged or if any item is missing, please notify us within 48 hours of delivery with pictures of the package and products at sprao694@gmail.com.

8. International Shipping

Currently, Raolite serves customers across India only. International deliveries are not available at this time.

9. Contact for Support

Address:
C/o Kishor Kumar Suthar, Near Vishwakarma Bhawan,
Sumerpur, Pali, Rajasthan, India – 306902
📞 +91-9414842119
📧 sprao694@gmail.com

At Raolite, we’re committed to delivering not just products, but satisfaction and trust — right to your doorstep.